Ask for a price or get in touch
For a price, the form is the quickest way: it asks the right questions in a minute and lets us reply with a firm amount. For anything else, here is how to reach us. And to know who you are writing to: about Precelya.
E-mail, phone, address
- E-mail: [email protected], for a question, a change to a booking, an invoice or a complaint.
- Phone: 07 45 23 23 75 (call).
- WhatsApp: coming soon.
- Address: [ENTITÉ], [ADRESSE]. This is not a meeting point: the driver comes to your pick-up address.
- When we reply: within 2 hours, by e-mail or WhatsApp, for a request sent between 7 am and 1 am (Paris time); a request sent between 1 am and 7 am gets its reply during the morning.
We reply quickly, and always in writing when a price is involved: an amount confirmed by e-mail is not up for discussion on the day.
What we need to send you a firm price
Whether you use the price request form or e-mail, a useful reply only takes a few details:
- the date and time, or your arriving flight or train number;
- the pick-up and drop-off addresses, hotel included;
- the number of passengers and bags, including pushchairs and oversized cases;
- each child's age, so the driver brings the right seat;
- a phone number we can reach on the day.
For a route on the rate card, the price is already on our prices page: your request confirms the date and the vehicle, and our written reply sets the amount. For a route outside the rate card, we work out a fixed price and send it to you before anything is booked.
Changes, complaints, working with us
Changing or cancelling a ride: write to us with the date and the route. Cancellation is free up to 24 hours before pick-up; the full conditions are in our terms and conditions.
A complaint: tell us what happened, with the date and the route. Our commitments are listed on our guarantees page, and the steps up to consumer mediation are in the terms and conditions.
Travel agencies and concierge services: our transfers for travel agencies page explains how we work with professionals.
Questions about getting in touch
How soon will I hear back with a price?
We reply to every request with a fixed price per vehicle, by e-mail or WhatsApp: within 2 hours for a request sent between 7 am and 1 am (Paris time), during the morning for a request sent between 1 am and 7 am. The more complete your request (date, time, addresses, passengers, luggage, children's ages), the more direct our answer.
Can I book over the phone?
You are welcome to call with a question or to plan a journey. So that the price and the details are in writing, we always confirm the ride by e-mail, after a request through the form, by e-mail or by phone.
Is the price shown on the website the price I will pay?
The price that counts is the one in our written reply, VAT included, for the whole car. For a route on the rate card, it matches the published price on the day you ask; the request is mainly there to check the date, the vehicle's availability and anything outside the rate card, such as a stop on the way or a second address.
I arrange travel for clients: who should I contact?
Write to the same address and mention the name of your agency or concierge service. Our page for travel agencies explains how we work with professionals.
Got a journey in mind?
The form takes a minute: route, date, passengers, children's ages. We come back to you with a fixed price per vehicle.